Claims Overview
CIBA's dedicated TPA, Claims Adjusting Group (CAG), works hand-in-hand with legal experts at CP Law Group, to provide clients with unmatched service when it's needed most.
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Swift claim reporting is the cornerstone of efficient and cost-effective claims management. The faster we can investigate, deploy our resources, and connect with involved parties, the better we can ensure fair and prompt payments for property claims and significantly control liability claim costs – potentially saving 40% or more.​ To deliver on this promise, we've established our industry-leading "Swift Response and Claims Resolution Unit." This specialized team comprises seasoned claims professionals with an average of over 20 years of experience.
We understand that experiencing a property loss can be stressful. At CIBA, our priority is to provide a seamless, efficient, and supportive claims process, guiding clients from the initial report to a successful resolution.
Our Promise
Flexibility
We understand every claim is unique and may present complex situations. CAG has the knowledge and experience to critically analyze each claim and make case by case adjustments accordingly.
Proactive Approach.
​We believe in preventing losses whenever possible. We provide resources and guidance to help you mitigate losses and protect your property.
Personalized, Dedicated Support.
CAG handles claim counts significantly lower than industry average, which helps to avoid delays in claims processing, and provides for a fast and fair resolution of all claims. Their dedicated claims adjusters take time to understand each unique situation and provides personalized attention with regular and clear updates throughout the process.
Expert Legal Representation.
CP Law Group, has over 15 years of experience working with CIBA programs and provides efficient and cost-effective representation if litigation becomes necessary. This seamless collaboration between our claims and legal teams ensures the best possible outcome for our clients.
Our Claims TPA:
Claims Adjusting Group, Inc.
Founded in 2002, Claims Adjusting Group, Inc. partners with CIBA Insurance Services to provide comprehensive claims support. Their services span the entire claims process, from initial adjusting and ongoing support to inspections and final resolution.
Recognizing the critical nature of timely claims handling, they adhere to industry-leading standards, prioritizing client experience and commitment to efficient, expedited claim resolution.
Did you know... CAG is in voice to voice contact with the property representatives within 8 business hours upon receipt of a claim.
Legal Team:
CP Law Group
CP Law Group was formed in 2002 for the purpose of managing and defending premises liability litigation more effectively. CP Law Group also provides legal support to Claims Adjusting Group, Inc. for the purpose of swift and principled claims resolution. Today, they've expanded their expertise to include comprehensive litigation management and also specialize in offering our clients risk management strategies to help protect their assets and prevent future legal issue. They go the extra mile to aid clients with the knowledge and service they need to succeed in every step.
Did you know... CP Law Group offers Legal Review services to all CIBA insureds? learn more
